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SLA and service call details in new UI

In our new UI you can now show ticket SLA information and the details of a ticket's service calls.

SLA on a ticket card:

Service call details on a card- past calls are red, calls today are green, and future calls are grey:

To show these details, edit a view and in the "card fields" section, select these fields:

  • ConnectWise ticket: Scheduled resources, SLA
  • Autotask ticket: Service calls, SLA
  • HaloPSA: Appointments (SLA not available- we will add it in a future update)

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