New Ways to Open the New Editor

We've added not one, not two, but three new ways to open the new ticket editor.

The new editor has a tabbed interface with these options:

Now you can open the editor directly to the tab you want in any of these ways:

1. Buttons on cards
2. Menu items
3. Keyboard shortcuts

The new buttons on cards are pretty obvious:

Each button opens one of the tabs. The CW button opens the ticket in ConnectWise.

The new menu items are likewise pretty obvious:

It's the keyboard shortcuts that will really make your life easier, though.

Just hover your mouse cursor over a card and press the appropriate key for the tab you want:

• Ticket tab, press e
• Time and Notes tab, press t
• Dispatch tab, press d
• Files tab, press f

Or to open ConnectWise to the ticket, press c.

These keyboard shortcuts should make your job a little bit easier many times every day.

If you forget the shortcuts, just hover over the buttons in the button bar to see the tooltips. Or choose Help > Keyboard Shortcuts from the main menu.