TopLeft App Updates - September 2024

Here are highlights of what we improved in the TopLeft app in September.

Improvements

• On boards using member swimlanes to show how work is assigned to technicians, when the user filters the board to show only their own work, the board now appears without swimlanes. This permits better use of the available space on the page.
• When entering time or setting due dates, a new date picker widget is used. Some users had experienced problems with the previous date picker widget.
• On Gantt charts for individual projects, we've added a way to hide tickets in certain statuses. It's possible to hide tickets in certain statuses on a Kanban board by simply not mapping the statuses to any column, but this isn't possible on single-project Gantt charts. To hide tickets in certain statuses, an administrator can go to Settings > Customization > Gantt and select the statuses to hide.
• When TopLeft sends an email to a contact, an internal note is added to the ticket to record that the message has been sent. This makes it much clearer to technicians and managers that an email has been sent.

ConnectWise

• We've brought back the CC field on time entries.

Bugfixes

• When TopLeft sends an email to a contact or member using rich text formatting, the rich text formatting is now applied properly in the email. (This applies to ConnectWise only, since the Autotask API doesn't support rich text formatting.)