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Triage Tab for Tickets

There is now a dedicated Triage tab in the ticket editor. This tab has the key fields a dispatcher needs to triage new tickets- summary, status, company, contact, classification fields, team, and owner/assignment.

Here is the Triage tab for ConnectWise users.

The tab is similar for Autotask and HaloPSA customers

The tab is not available for projects or project tasks.

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