Improved Ticket Editing for Autotask

We're making it easier and faster for Autotask customers to edit tickets and enter time on tickets. We already introduced the new editor for ConnectWise customers, and now we're launching it for Autotask.

Instead of editing tickets in many separate dialogs, all editing functions are now combined into one screen with a few tabs.

Additionally, there a few different ways to open the dialog, and repetitive tasks are streamlined. If you don't like the row of buttons on each card, you can turn this off in your personal account settings.

Let us know what you think!

This improvement will be rolled out to Autotask customers over the next few weeks. If you don't see it in your application right away, but would like to use it ASAP, email help@topleft.team and we'll move you to the front of the upgrade list.