TopLeft App Updates - January and February 2024

Here's what we improved in the TopLeft app in January and February 2024.

Improvements

• Client portal users can now create tickets in the portal. This can make it a lot easier for your clients to request services, because they can create tickets in the same place they view existing tickets.
• You can now update TopLeft's API credentials in your PSA from within the app.
• Client portal users now see work assigned to any engineer, not just licensed engineers. This is similar to how users with Manager licenses see tickets.
• The Nave configuration page has been updated to be much simpler and easier to use.
• When entering time, the default date of the time entry is the date of your last time entry. This behaviour can now be disabled if you'd rather the date to always default to today. You can change this setting in your Account page.
• In our CloudRadial integration, we clarified the error message shown when a user opens a project in CloudRadial that doesn't exist in TopLeft (usually because it's already closed).
• For new customers, the TopLeft application is deployed immediately when they submit the configuration information. It no longer requires action from our support team.

Bugfixes

• Fixed an issue that caused slow performance when loading boards.
• Fixed a problem that caused card status updates to not be saved.
• Fixed an issue on Autotask ticket boards that prevented dragging tickets diagonally to change status and assignment.