How to Get Help

We're here weekdays, 8:30 AM to 5 PM Pacific in BC, Canada, except holidays.

Talk to Customer Success  📅

Want a product walkthrough, help getting more out of TopLeft, or a chance to talk through your setup? Book a call with Customer Success and pick a time that works for you.

Email 📧

For anything that isn't urgent, email us at help@topleft.team. Expect a first response within 8 business hours.

Urgent operational issues  🚨

If the app is failing or sync is severely delayed, don't wait on a ticket. Submit the form at incident.topleft.team and it pages our on-call engineer directly. This one runs around the clock, including nights and weekends.

Security concerns  🔒

Found something that looks like a vulnerability or a data exposure? Report it through our security page so it goes straight to the right people.

Phone 📞

Prefer to talk? Call us at 604-824-2772 during business hours.

Service status  🟢

Before reaching out about an outage or slowness, check status.topleft.team. If we already know about it, you'll see it there with live updates.