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What about Closed Loop emails in PSA?

Send closed loop emails from the Enter Time/Note screen, and message people when you assign them to a ticket.

This is done via the 'Enter Time/Note' screen on any ticket. This screen mimics the one in your PSA with similar behaviour. 

Further, when assigning resources to tickets via drag/drop or the Manage Resources screen, you can optionally message those people to inform them.

Make sure to configure TopLeft with the relevant email settings for your PSA:

Updated September 23, 2026

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    The first time, we email you a link to confirm. After that, this browser remembers you.

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    We email you a link once. After you click it, this browser remembers you on every docs page.

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      See every note and what happened to it