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Data retention

How long TopLeft keeps each kind of data while your account is active.

What happens after you cancel is in section 9 of the Data Processing Agreement.

Data	Retention
Records synced from your PSA	Kept while your account is active. This is a working copy that resyncs from the PSA on a schedule. Records deleted in the PSA are removed on the next full sync.
Audit log of user actions in TopLeft	365 days
Audit records of changes TopLeft writes to the PSA	6 months
Application event log	8 weeks
PSA sync job history	28 days
AI connector (MCP) call log	90 days by default
AI project health analyses	7 days by default. AI requests go to providers with zero data retention, unless you connect your own Azure OpenAI resource, where your agreement with Microsoft applies.
Sign-in sessions	About 2 weeks after last activity. Expired sessions are removed weekly.
Temporary attachment files	1 day
Thumbnails of image and PDF attachments, and full-size previews of HEIC photos	Made the first time someone opens a record's Files tab, and kept until your instance is deleted
Images pasted into notes	Copied to the PSA as an attachment, then removed from TopLeft's storage, normally the night after the note is saved
In-memory cache	Minutes. Most entries expire after 5 minutes. Interrupted live update streams are held for 15 minutes.
Application logs	Up to 7 days in our central log store, then deleted automatically
Error reports	30 days
Database and file backups	Nightly, kept 27 days, in your region

Updated November 14, 2026

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