Autotask
- Configure Autotask API UserTopLeft needs access to your Autotask application to download tickets, projects, resources, and other records used to display your data.
- Configure Ticket Callouts for AutotaskTo keep tickets up-to-date in TopLeft when a change is made in Autotask, configure ticket callouts.
- Impersonate Autotask Resources from TopLeftTopLeft supports Autotask resource impersonation.
- Limit the Autotask Queues Synced by TopLeftTo stay up-to-date with Autotask, TopLeft performs regular ticket syncs.
- Confirm Browser Settings for AutotaskWhen you click a card title (in the old UI), or click a card's "Open in Autotask" link (in the new UI), TopLeft opens a new browser window with the record open in Autotask.
- Configure Emails Sent to Autotask ContactsIn TopLeft, technicians can send notes and time entries to ticket contacts.
- Customize Autotask Ticket Priority ColoursTopLeft shows the priority of a ticket by the colour of the bar on the left side of the card.
- Change How Long TopLeft Keeps Completed Autotask TicketsMost MSPs have many thousands of closed tickets that are no longer useful to show in TopLeft.