Troubleshooting TopLeft
Fixes for when things don't go quite right
- An Expected Card Doesn't Appear On a BoardYou may find that a card you expect to see on a board is missing.
- Data Sync Isn't Working ProperlyTopLeft fetches lots of data from your PSA.
- billingCodeID or departmentID is a Required Field ErrorWhy Autotask rejects a task status change from TopLeft with a billingCodeID or departmentID error, and how to fix it.
- ConnectWise Boards Don't Appear in TopLeftWhy a ConnectWise board might be missing from TopLeft, from the board sync setting to API member access restrictions.
- Ticket Sync Times Out With ConnectWise PSAStop ConnectWise ticket sync timeouts by limiting which ConnectWise boards TopLeft fetches tickets from.